| 4. How long do I have to review each lecture? |
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| Each time you select a segment (10-40 minutes) you will have exactly 4 times the amount of each segment to complete that segment. Example - Segment is 15 minutes in duration – You are allowed 60 minutes to watch it….plenty of time to watch, write, watch again if you so choose. Through the duration of your access, you will be able to view each segment 2 separate times. That means that for every 15 minute of content, you will have access to it for 2 hours! |
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| 5. Why does the video pause and appear choppy when I play it? |
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| A video's performance is impacted by the type of internet connection you have and the amount of memory that's available on your computer. If you are using a low-speed internet connection, you can view our videos but they may stop and start and occasionally pause. Likewise, if you have a lot of programs open and running on your computer, our videos may not have access to the amount of computer memory they need to run smoothly. |
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| 6. When will I receive my books? |
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| 2/3 business days. |
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| 7. Who do I contact for tech support |
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| support@falconstaff.com |
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| 8. My computer does not pull up the videos, what can I do? |
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| Clean your browser history, cache, cookies and all temporary files. Sometime your computer pulls information from these ld files and prohibits new downloads. |
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